Privacy Policy

Introduction

This Privacy Policy describes how quantumrise GmbH ("we," "our," or "us") collects, uses, and protects your personal information when you use our website or services. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the General Data Protection Regulation (GDPR) and Austrian privacy laws.

Data Controller

The data controller for your personal information is quantumrise GmbH, registration number FN736514m, located at Favoritenstraße 38, 5057 Salzburg, Austria. For privacy-related enquiries, please contact us at privacy@quantumrise.world.

Data We Collect

We collect and process the following types of personal data when you interact with our services:

• Contact Information: Name, email address, phone number, and postal address
• Project Information: Details about your construction requirements, property information, and project specifications
• Communication Data: Records of correspondence, enquiries, and support interactions
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website
• Technical Data: Device information, operating system, and referring website

How We Use Your Information

We process your personal data for the following purposes based on legitimate business interests and legal obligations:

• Service Provision: To provide construction services, respond to enquiries, and manage projects
• Communication: To communicate with you about our services, send quotes, and provide customer support
• Business Operations: To maintain business records, process payments, and manage our operations
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Website Improvement: To analyse website usage and improve our online services
• Marketing: To send relevant information about our services (with your consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfil our contractual obligations when providing services
• Legitimate Interests: For business operations, customer service, and website improvement
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing

We may share your personal information with:

• Service Providers: Trusted third parties who assist with our business operations
• Professional Advisors: Legal, accounting, and other professional service providers
• Regulatory Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Generally, we keep contact and project information for seven years after the completion of services, and website usage data for up to two years. Marketing consent records are maintained until you withdraw consent.

Your Rights

Under GDPR and Austrian privacy law, you have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request limitation of processing in specific situations
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, regular security assessments, and staff training on data protection practices.

International Transfers

We primarily process your data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or your local supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.